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Wednesday, December 12, 2018
Frequently Asked Questions
How do I buy Firearms from e-Guns Corporation?
You must have a Federal Firearms License (FFL) to Purchase Firearms from e-Guns Corporation The signed copy of the FFL MUST FIRST be on file before an order is placed/taken. An order placed without the FFL copy on file will be considered invalid. The procedure for ordering is as follows: Please first mail, fax or email a signed copy of your FFL. If mailed please send to the below address and allow 3-5 days for delivery, if faxed, please send it to (972) 636-8492 or to email it, please send it to: sales@e-guns.us.
Next email or call us, with the zip code and name on the FFL, and confirm that we have received your license. Once we have your license the fun begins! You can place an order with one of our friendly telephone sales operators by calling (972) 972-8510, Mon.-Sat. 9am-6:30pm CST. Shop and Buy on the internet via our online catalog, www.e-guns.us. Our website is the most complete and up to date product catalog, and often has specials and one time buys available only online! You can also mail in your order with the payment to the address below (make sure you call (972) 992-8510 to get shipping costs before you mail your order, and to check availability on the item you wish to order).
It is important that you follow the above steps in their proper order. If you do not have an FFL and still want to buy firearms from e-Guns Corporation, Check out the "Dealer Transfer" question below. For more details on purchasing Firearms, and State and Local laws pertaining to Purchasing Firearms, click the link to our Firearm Purchasing Requirements page.

How do I buy Ammunition from e-Guns Corporation?
You must be at least 21 years old and have never been convicted of a felony. You must also have a copy of your Federal Firearms License, and/or State ID, and any other required State or Local license on file with us at or before the time of order. All first time ammunition customers (who do not already have a Federal Firearms License on file with us) must Fax, Email, or Mail a copy of his/her State issued Drivers License or State Identification to verify date of birth. This must be completed before, or at the time the order is placed*. If your State of Residence requires a separate state issued license to purchase ammunition, then a copy of this state issued document must be faxed before an order for ammunition will be processed. When faxing, mailing, or emailing your ammunition order, please include your order number, and/or customer number with license(s) copy (Your Customer number consists of zip code and Last Name/Business Name, example 45066-Smith). It is important that you follow the above steps, as an order placed prior to receiving your State Photo ID, and any other State Required License will be considered an invalid order. For more details on purchasing Ammunition, and State and Local laws pertaining to Purchasing Ammunition, click the link to our Ammunition Purchasing Requirements page.

How do I know what my shipping charges will be?
When you place an order online you will not be given your shipping charges. These will be added to your order the following business day when your order is downloaded to our home office. Shipping charges are figured by total weight of the order and final destination zip code. You will be charged shipping for all items ordered from e-Guns Corporation unless otherwise specifically mentioned on that individual product. We ship all ammunition and long guns UPS Ground, and all pistols UPS AIR. We can ship Pistols US Mail to 01 FFL holders, but to exercise this option the order must be phoned in. If you wish to know the shipping charges for your order before it is delivered, or would like to know the shipping of an Item(s) before you order, please call (972) 992-8510 Mon-Sat 9am-6:30pm CST or email shipping@e-guns.us. We can ship all Non-Ammunition orders UPS Next Day, 2 Day, and 3 Day Select, but these orders must be phoned in.

May I pick up my order?
You may. Please call (972) 992-8510 for directions. We also recommend that you call ahead of time on the day you wish to visit to confirm if an item(s) is in stock.

What is an FFL, or Federal Firearms License?
A Federal Firearms License is a License Granted by the Bureau of Alcohol Tobacco and Firearms to an Individual/Business that allows them to purchase approved firearms for Resale purposes. For more information on FFLs and how to obtain them, visit the National Licensing Center's Website at http://www.atf.gov/firearms/nlc/index.htm

Does e-Guns Corporation offer quantity or volume discounts?
Yes. Quantity/Volume discounts are unique to each product. Usually quantity discounts are advertised. Sometimes additional unadvertised discounts may apply when making a volume purchase. The best way to check if your purchase will qualify for a quantity discount is to call (972) 992-8510, or drop us an email at sales@e-guns.us

What is a "Dealer Transfer"?
A Dealer Transfer takes place when a 01 Federally Licensed Firearms dealer transfers a firearm to a Non-FFL Holder or consumer. If you are a consumer desiring to purchase a firearm from e-Guns Corporation, you must first locate a dealer in your area, who is willing to order/transfer the firearm to you. All fees for the transfer must be negotiated by you with the transferring dealer. You must have the permission from the dealer before placing an order to be shipped to the FFL dealer for transfer of the firearm(s). All firearms ordered for Dealer Transfer must be shipped to the dealer's licensed premise address.

How do I know if I am complying with my Local and State laws?
This is a very good question. YOU must know that your purchase will not violate any of your local or state laws. Asking the right people the right questions and research is the best answer. Contact your State Attorney General's office, check their website, get in touch with your local Department of Law Enforcement, etc. Remember, Ignorance in not an excuse

When will my order ship, and can I receive a UPS tracking number?
Your order will typically ship the day after you place the order unless otherwise stated. When we are experiencing high order volume, shipping may experience a delay. The best way to know when your order will ship is to ask, either by phone or email. Tracking numbers are available the day after your order ships. We recommend including your email address with your order, and you will be notified with the tracking number and estimated delivery date by email, when your order ships

If I am unhappy with the merchandise I received from e-Guns Corporation, what do I do?
Returns are very costly to our Company. We make every effort to insure your order is shipped accurately and the product meets the standards of our advertising. If a return must be made, please note the following policy:
-No Returns will be accepted after 30 days of the invoice date.
-A Return Authorization number must be obtained before making any return.
-Return Shipping Charges are the customers responsibility. If the wrong product was shipped by our error, a UPS call tag will be issued to return the item(s).
-Upon receipt of the returned product(s), we reserve the right to evaluate the return to determine if a refund or exchange will be made.
-REFUNDS: Refunds will be made in the same manner in which payment was made. (I.e. credit card purchases will be returned in the form of a credit to the original card account.) Credit Card refunds are subject to a 3% return fee. NOTE: If we deem a return was made without reasonable cause, where in our judgment the product meets advertised condition, the refund will be subject to a 15% Restocking fee.
-EXCHANGES: When returning merchandise to be exchanged, please include estimated shipping charges to ship your replacement order.
*If you have questions regarding our terms or policies, please call. Our goal is to make it easy for you to do business with our company!

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